Retention Engine™
Turn first orders into repeat customers
Klaviyo flows, campaigns and loyalty built around how your product is used and when it runs out. This is where DTC profit is made, and where we start most engagements.
Sound familiar?
If this sounds like your brand, we can help.
Most customers buy once and never return.
Our emails are mostly discount codes.
Our Klaviyo flows were set up years ago.
We don't know our repeat rate or lifetime value.
What we do
Everything in Email, SMS & Retention.
Klaviyo flows
- Welcome series
- Abandoned cart and browse abandonment
- Post-purchase and how-to-use
- Replenishment timed to product size
- Win-back
Campaigns and loyalty
- Email and SMS campaign calendar
- Launches and seasonal campaigns
- Loyalty, VIP and referral programs
- Subscriptions and churn reduction
Proof and reporting
- Review and UGC collection
- Repeat rate, LTV and cohort reports
- List growth and deliverability
What you get
Clear deliverables. Clear numbers.
What you getWhen
Retention auditWeek 1
Core flows rebuilt and liveWeek 2–4
Campaign calendarMonthly
Retention report: repeat rate, LTV, cohortsMonthly
How we measure it
Repeat purchase rate90-day returning customersCustomer lifetime valueEmail and SMS revenue shareUnsubscribe and spam rates
Part of the system
Works best connected to these.
FAQ
Retention questions
Still unsure? Ask on a call. It’s free and there’s no pitch.
Which email platform do you use?
Mainly Klaviyo. If you use another platform, ask and we'll tell you honestly whether we're a fit.
Do you write and design the emails?
Yes. Strategy, copy, design, setup and reporting are all included.
How do you handle consent?
Every subscriber opts in. We follow the TCPA and CAN-SPAM in the US and GDPR in Europe, and every message has a clear unsubscribe.